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RETURN POLICY

Refund & Exchange Policy

Returns

If you are not 100% satisfied with your purchase and wish to seek a refund, return it to the store along with the original receipt and within 14 days of purchase (48 hours in KSA) for sunglasses or within 14 days of delivery (48 hours in KSA) for optical frames and ophthalmic lenses. Items must be returned in a saleable condition, unworn, in the original packaging and unscratched. Refunds will be issued to the value of 50% for ophthalmic lenses, 100% for optical frames and 100% for sunglasses (it has to be in perfect conditions). Refunds will be made using the same payment method as the original transaction. Gift vouchers and promotional codes are non-refundable.

Exchanges

If you are not 100% satisfied with your purchase and wish to seek an exchange, return it to the store along with the original receipt and within 14 days of purchase. Items must be returned in a saleable condition, unworn, in the original packaging and unscratched. Optical: if exchanged for a different model, the customer will be responsible for the cost of new lenses. Where exchanged for a model of higher value, the customer is responsible for the cost of the difference. Gift vouchers and promotional codes are non-exchangeable.

Progressive Comfort Guarantee

If you do not find your progressive comfort lenses 100% comfortable in use, return to the store along with the original receipt and within 2 months of purchase. We will exchange these for two pairs of lenses (reading and distance).

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