Returns and Refunds
You have the option to return your order within 14 days of purchase either online or in store. For in-store returns, you need to provide the digital invoice or order number.
- To initiate an online return, visit your account's ‘orders’ section and submit a return request.
- The return window for online purchases is 14 days, and processing typically takes 2-5 days.
- If your purchase includes both returnable and non-returnable items, the entire invoice will be considered non-returnable.
- For cash-on-delivery orders, the refund will be credited to the customer's bank account within 3-7 business days.
- For in-store purchases, the return window is 14 days from the invoice date in all countries except for KSA and Kuwait, where the return window is limited to 2 days only.
- All contact lenses are non-returnable.
- All ophthalmic lenses are non-returnable.
- For detailed information regarding the eligibility of returns for specific products, kindly refer to the respective product page.
- Shipping fees and cash-on-delivery fees are non-refundable.
- To be eligible for a return, items must be in their original condition, unworn, unscratched, and in their original packaging.
- Refunds will be processed using the original payment method.
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